Lead exceptional customer experiences as the Customer Support Manager with Staples Canada. This role combines leadership and customer service to streamline ServiceOntario operations at our store locations.
As a Customer Support Manager, you will oversee ServiceOntario operations, ensuring accuracy and efficiency while leading a team in delivering outstanding support. Your expertise will guide team members through customer interactions and escalations, enhancing their ability to resolve inquiries efficiently. Join a company committed to continuous improvement and high service standards.
Key Responsibilities:
• Lead ServiceOntario Centre operations with effective transaction processing
• Manage escalated customer complaints with diplomacy and care
• Provide guidance on directives and procedures for your team




• Develop training materials while fostering a learning workplace
• Ensure customer satisfaction through accurate inquiry handling
Requirements:
• 3-5 years of customer service experience in retail or call centers
• 1-2 years of team leadership or management experience
• Proven ability to inspire high performance in team members
• Smooth communication skills across various mediums
• Bilingualism in English/French considered an asset
Embrace leadership and customer service skills to enhance the Staples Canada experience for every shopper.
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📌 Customer Support Manager at Staples Canada (Welland)
🏢 Staples Canada
📍 Welland