Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position: Journeyperson Parts Counter Salesperson

Location: Edmonton Regional Distribution Centre (RDC), Edmonton, AB

Finning Canada is seeking a customer-focused and solution-oriented Journeyperson Parts Counter Salesperson to join our team at the Edmonton Regional Distribution Centre (RDC). This is a full-time position working Monday to Friday, 40 hours per week. In this role, you will provide exceptional parts, inventory, and customer service support to both internal and external customers. You will develop and maintain strong customer relationships while supporting front counter, telephone, email, shop, and branch parts requirements. If you enjoy solving problems, building relationships, and working in a fast-paced environment where safety, integrity, teamwork, and customer service are valued.

Job Description

What You Will Do

- Support all parts functions, including parts sales, inventory control, sourcing, and ordering of parts
- Develop and maintain customer relationships through front counter sales and shop parts support
- Provide parts sales and service support via phone, email, and in-person interactions
- Pull and process customer and branch parts orders accurately and efficiently
- Process parts returns, credits, and perform core inspections
- Sort, receive, and bin incoming inventory
- Pack, label, and prepare parts orders for shipment
- Participate in inventory management activities and special projects as required
- Support call quality and performance initiatives
- Contribute to a safe work environment through active participation in Health and Safety programs
- Support Employee Experience Survey (ESS) and Net Promoter Score (NPS) initiatives

Additional Responsibilities

- Sourcing Caterpillar and non-Caterpillar parts
- Hydraulic hose assembly
- Procurement of non-Caterpillar parts
- Managing backordered parts and communicating updates to customers
- Supporting other parts and warehouse functions as required

Required Qualifications

- Red Seal Journeyperson Parts Technician Certification




- Previous experience in parts operations, warehouse environments, parts sales, front counter sales, or customer service
- Strong customer service and relationship-building skills
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Excellent communication and problem-solving abilities
- Ability to handle difficult situations and resolve customer concerns professionally
- Self-motivated with the ability to work independently and as part of a team
- Strong computer skills and familiarity with business systems and software
- Positive attitude and commitment to maintaining respectful working relationships

Preferred Qualifications

- Caterpillar product knowledge
- Shop parts experience
- SIS
- AIMS
- Antares SIMSi
- InfoCast
- Lawson M3
- Landmark
- Smart Office M3
- Sales Automation
- Microsoft Office Suite

Why Join Finning?

- Work for the world's largest Caterpillar dealer
- Competitive compensation and benefits package
- Ongoing training and development opportunities
- Career growth within a global organization
- Supportive and team-oriented workplace culture
- Solid commitment to employee safety and well-being

Union Information

This position is covered by a Collective Agreement. Successful candidates will be required to become members of the Union associated with this position upon hire. Union dues will be deducted in accordance with the Collective Agreement. All terms and conditions of employment, including wages, hours of work, overtime, and other employment provisions, will be governed by the applicable Collective Agreement.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells,



rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

Commitment to Diversity & Inclusion

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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📌 Parts Journeyperson (Edmonton)
🏢 Finning International
📍 Edmonton