Operations Coordinator, Short Term Leasing

Welcometo Foss Group of Companies — Where Values Drive Everything We Do

For over 60years, the Foss Group of Companies has been a leader in the automotiveindustry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core valuesdaily, building a reputation for excellence in retail, fleet, service, andinnovation.

At FossGroup of Companies, we are guided by five principles:

- Gladto be here – We show up with positivity and pride.
- Sweatthe small stuff – Details matter, and we get them right.
- Showup for each other – We succeed as a team.
- Walkthe talk – We lead by example.
- Setthe standard – We raise the bar.

We are proudof the long-standing relationships we've built with our clients, customers, andour team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your nextmove.

Salary Range: $50,000 - $60,000/yearly

About The Current Open Role

Are you ahighly organized professional with a knack for logistics and a passion forkeeping things moving? As our Fleet Operations Coordinator , you willtake the wheel of the operational management for our Short-Term Leasing (STL) fleet. Your primary mission is simple but critical: minimize vehicle downtimeand ensure our assets are maintained, repaired, inspected, and returned to RevenueReady status as swiftly as possible.

This role isthe heartbeat of our fleet's efficiency. You will coordinate repairs, managevital vendor relationships, oversee customer damage recovery, and ensurevehicles designated for sale are processed seamlessly.



If you thrive in a rapid-paced environment where your quick decision-making directly impactscustomer satisfaction and bottom-line profitability, we want you on our team.

What We're Looking For

- Monitorall Out of Service (OOS) vehicles daily, aggressively pushing to keep theactive OOS fleet below our target of 3%.
- Reviewreturned and inspected vehicles to determine required work. Coordinatemaintenance, reconditioning, warranty work, and inspections, keepingaverage repair cycle times under 7 days.
- Developand maintain strong working relationships with repair facilities, transportation providers, internal departments, and auction partners. Holdvendors accountable to meeting a 90% Service Level Agreement (SLA) target.
- Ensure100% of customer-responsible damage is accurately documented, approved,and billed. Maximize warranty recovery opportunities to control operatingcosts.
- Off-roadvehicles in Rencentric once approved for sale, complete and monitor PAVE inspections, and maintain the OPENLANE Portal and Salesforce cases with high attention to detail.
- Supportthe STL Rental Team during peak operational seasons and high-demandperiods.
- Approvemaintenance repairs and standard reconditioning, approve standard tirereplacements, process customer damage chargebacks, and manage day-to-dayvendor communications.

What You'll Bring

- Solid understanding of fleetoperations, vehicle maintenance, and repair processes.
- Hands-on experience or strongfamiliarity with fleet management systems.
- Exceptional verbal and writtencommunication skills with a proven track record of managing vendor performanceand providing top-tier customer service.




- Strong organizational andtime-management skills, financial awareness, and a sharp eye for detail. Youaren't easily fazed by operational challenges like limited repair networkcapacity or peak-season demands.
- An appetite for professionaldevelopment, with an interest in expanding your skills in advanced Salesforceanalytics, fleet lifecycle management, or telematics systems.

What We Offer

- Competitive compensation and benefitspackage.
- Employee team building and socialevents.
- Learning and development programs forall team members.
- Growth potential within ourorganization.
- Employee discount programs.
- Foss purchase and service program.
- Employee referral and recognitionprograms.

Our Commitment to Equal Opportunity

At FossGroup of Companies, we are dedicated to creating a workplace where everyonefeels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation andhelps us better serve our customers and community.

We areproud to be an equal opportunity employer. We consider all qualified applicantswithout regard to race, color, religion, gender, gender identity or expression,sexual orientation, national origin, age, or disability. Our commitment toequal chance extends to all aspects of employment, including hiring,training, promotion, compensation, and benefits.

FossGroup of Companies is committed to providing an inclusive, accessible workenvironment. In accordance with the Accessibility for Ontarians withDisabilities Act (AODA), accommodations are available upon request forcandidates taking part in all aspects of the recruitment and selection process.

We arecommitted to fostering a culture of fairness, equity, and respect for everyemployee and applicant.

Shouldyou have any questions or concerns, you can reach out to

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📌 Operations Coordinator, Short Term Leasing (Markham)
🏢 Royfossthornhill
📍 Markham