Customer Service Specialist II

2‑year contract, full‑time temporary role covering a maternity leave.

Location: Mississauga, Ontario facility. Position is 100% onsite.

Major Accountability

- Responsible for Strategic/National Accounts or large territories.
- Fulfils the financial controls and risk management responsibilities inherent in the position.
- High degree of customer satisfaction.
- Team meets CS goals.

Key Tasks & Responsibilities

- Deal with incoming calls from customers and handle all aspects of an assigned sales territory and/or accounts.
- Act as liaison between customers, production and distribution departments related to specific customers.
- Enter orders in our information/processing system.
- Be aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
- Communicate clearly with customers through a variety of means (telephone, email, fax and the internet), including inquiries and complaints about products and services; required to follow‑up and/or take ownership of the customer’s account until a question is answered or an issue is resolved.
- Assist more inexperienced Customer Service Reps.

Qualifications

Specialized Skills, Knowledge, and Abilities

- Excellent communication and interpersonal skills.
- Strong problem‑solving and analytical skills.
- Ability to use the telephone, computer, printer, copy machine, fax machine and multiple‑line switchboard.




- Ability to function with minimum supervision in a quick‑paced environment.
- Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
- Strong teamwork skills. Must be a team player.
- Ability to deal with frequent changes, delays or unexpected events.

Education and Experience

- Associate’s degree in Product/Customer Service or equivalent experience.
- 5‑8 years of experience required.
- 7 years of experience in lieu of a degree.

Working Conditions

- Heavy computer use.
- Normal office environment; must be able to sit for long periods.

Artificial Intelligence Disclosure

We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making.

Equal Opportunity Employer

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.

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📌 Customer Service Spec II (Mississauga)
🏢 Garland Commercial Ranges
📍 Mississauga