Join Exchange Technology Services as an IT Service Desk Analyst in Winnipeg, MB. Provide top-notch technical support, troubleshooting, and customer care in a vibrant team environment.
In this role, you will report directly to the Service Desk Manager, assisting end-users with a range of technical issues. Your expertise in MS Office applications, Active Directory, and Windows systems will be essential in delivering support both onsite and remotely. Your contributions will play a vital role in enhancing client experiences and addressing various incident management tasks.
Key Responsibilities:
• Manage incidents and service requests efficiently
• Communicate regularly with clients to address issues
• Provide onsite and remote support for hardware and software




• Participate in IT services like backups and restoration
• Take on additional responsibilities as needed
Requirements:
• Bachelor’s degree or College diploma in IT or related field
• Experience with MS Office, Office 365, and Microsoft Azure
• Knowledge of computer hardware and troubleshooting
• Familiarity with Active Directory and Windows OS
• Previous customer service experience preferred
Sharpen your technical support skills and grow your career with Exchange Technology Services’ energetic team in Winnipeg.
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📌 IT Service Desk Analyst - Winnipeg
🏢 Exchange Technology Services
📍 Winnipeg