Position: ATM Operations Support Analyst

Duration: 12 Months

Location: Thornhill, ON

Work Model: Hybrid (Currently Remote; Hybrid model expected)

Pay Rate: $20 - $24/hr (T4)

About Our Client

Our client is a leading Canadian financial services organization that provides payment processing, ATM, and card services to financial institutions and Credit Unions across Canada. They are committed to delivering reliable, secure, and customer-focused payment solutions.

About this Opportunity

On behalf of our client, we’re looking for an experienced ATM Operations Support Analyst to provide operational and technical support for ATM monitoring, card services, and payment processing. In this role, you’ll work closely with internal teams, third-party vendors, and Credit Unions to troubleshoot issues, manage incident resolution, and deliver exceptional client support in a fast-paced contact center environment.

What You’ll Do

- Monitor ATM operations and coordinate technician dispatches and service meetings across Canada.
- Respond to client calls and emails, providing timely support for ATM, card, and payment processing inquiries.
- Process Hot Card requests and investigate issues related to lost, damaged, or inactive cards.
- Log and manage incident records following established operational procedures.
- Troubleshoot client-facing application issues and elevate complex problems to internal support teams.
- Investigate reporting discrepancies and coordinate resolutions with appropriate teams.
- Create and manage Change Requests (CRs) and communicate updates to clients.
- Support mobile wallet troubleshooting and payment-related inquiries.
- Explain ATM transaction errors and card processing codes to Credit Union clients.
- Participate in on‑call support as required and collaborate with team members to ensure service continuity.

What You Bring

Required Qualifications

- 3+ years of experience in a client support, technical support, or contact center environment.
- Experience supporting ATM,



card services, payment processing, or financial technology solutions.
- Excellent customer service, verbal, and written communication skills.
- Strong analytical, troubleshooting, and problem‑solving abilities.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Experience logging incidents and following documented operational procedures.
- Strong computer skills and ability to quickly learn recent systems and applications.
- Knowledge of networking fundamentals, including IP addressing, routers, modems, VPNs, firewalls, and internet connectivity.

Technical Skills

- Microsoft Office Suite
- Zendesk, RingCentral, LiveAgent, ServiceNow, or similar ticketing platforms
- Basic SQL and database concepts
- Crystal Reports (preferred)
- Desktop hardware, operating systems, and networking fundamentals
- Transaction switching (preferred)

Nice to Have

- Financial services or payment processing industry experience.
- ATM operations or card services experience.
- Network troubleshooting experience.
- French language proficiency.
- Experience coaching or mentoring team members.
- Post‑secondary education in Information Technology or Financial Services.

AI Disclosure

Our client has informed us that their recruitment process may use artificial intelligence (AI)-assisted tools to screen, assess, or select applicants.

Akkodis Canada will never share your resume or any personal details without your explicit consent.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Our Commitment

At Akkodis, part of The Adecco Group, we’re committed to making the future work for everyone. We live our values—Passion, Collaboration, Inclusion, Courage, and Customers at Heart—by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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📌 ATM Operations Support Analyst (Vaughan)
🏢 Akkodis
📍 Vaughan