Location: Vaughan, Ontario (2 days on site, 3 days remote)
Language: English, both written and spoken.
Background Check Requirement: May be required as part of the hiring process
Contract: 6 months with potential for extension or permanency.
Pay Rate: $ /hour
Hours: Monday to Friday 8am-5pm.

About the Opportunity

Our client in the manufacturing and distribution sector is seeking a Customer Service Representative to join their operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer support.

Working closely with internal departments and external customers, you will play a key role in ensuring accurate order processing, timely communication, and a seamless customer experience. This is an opportunity to contribute to a collaborative team where responsiveness, attention to detail, and strong communication skills are highly valued.

What’s in it for You

You’ll gain valuable exposure to customer operations, order management, and cross-functional collaboration within a dynamic environment. This role offers the prospect to build strong industry knowledge while working alongside teams that value teamwork, accountability, and continuous improvement.

You’ll be part of a supportive setting where initiative and customer-focused thinking are recognized. It’s an excellent opportunity for someone looking to grow their experience within customer service and operations.

Your Responsibilities

- You’ll respond to customer inquiries related to product availability, pricing, scheduling, and order status through phone, email, and internal systems




- You’ll process and manage customer orders while ensuring accuracy and timely follow-up
- You’ll coordinate with internal departments to resolve issues and maintain smooth order flow
- You’ll monitor order activity and proactively communicate potential delays or concerns
- You’ll support customers by identifying solutions and recommending products or alternatives based on their needs
- You’ll maintain accurate records and assist with backend order maintenance and documentation
- You’ll contribute to process improvements and support additional projects as required

Skills and Qualifications

- 3–5 years of experience in customer service, inside sales, or a related support role within a fast-paced environment
- Exceptional communication skills in English, written and spoken.
- Strong customer service mindset with the ability to manage multiple priorities effectively
- Excellent organizational skills and attention to detail
- Strong computer proficiency; experience with CRM systems such as Salesforce is considered an asset
- Ability to work collaboratively across teams while maintaining professionalism and responsiveness
- Industry exposure within manufacturing, distribution, or technical products is considered an asset

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

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📌 Customer Service Representative (Vaughan)
🏢 Altis Technology
📍 Vaughan