Enhance your career as a Customer Service Representative in Lost Pet Recovery with Independence Pet Holdings, a leader in pet health solutions. Work remotely while helping pet parents navigate inquiries and support pet recovery.
In this full-time role, you will respond to inquiries and manage incoming contacts related to lost pet recovery. Your expertise in customer service will help resolve issues effectively while maintaining a keen understanding of product knowledge and service policies. The position operates seven days a week, requiring adaptable availability between 8:00 AM and 11:00 PM EST.
Key Responsibilities:
• Respond to customer inquiries within service level agreements
• Analyze and resolve member account issues




• Maintain up-to-date product knowledge
• Ensure compliance with federal and state regulations
• Perform additional duties as assigned
Requirements:
• 2 years of customer service or call center experience
• Only Canadian residents will be considered
• Availability for flexible shifts on weekends
• Strong problem-solving skills
• Effective communication and interpersonal abilities
Make a difference in pet recovery while developing your career in customer service with Independence Pet Holdings.
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📌 Lost Pet Recovery Customer Service Role (Ottawa)
🏢 Independence Pet Group
📍 Ottawa