Join Dilawri's team as a Senior Service Advisor at Capilano Audi. You will manage customer interactions, repair orders, and ensure a premier automotive service experience.
Reporting to the Service Manager, you will handle customer inquiries with tact while ensuring accuracy in all service documentation. This role requires a strong focus on customer satisfaction and a thorough understanding of automotive services to enhance the customer experience.
Key Responsibilities:
• Greet clients professionally and promptly
• Address customer concerns with care
• Gather necessary information for repair orders
• Secure pre-authorization and confirm parts availability
• Review service recommendations and appointment files
Requirements:
• Exceptional customer service and communication skills
• Experience in automotive service environments is a plus
• Solid attention to detail and accuracy
• Proficiency with service-related software preferred
• Must be legally entitled to work in Canada
Make an impact at Dilawri by providing exceptional service and support to our customers.
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📌 Capilano Audi Senior Service Advisor (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver