- Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
- Maintain accurate and up-to-date customer files, both paper and electronic.
- Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
- Organize and submit required documentation to internal departments (e.g., Lease Administration).
- Assist with payment remittance processes, including validating and forwarding required forms.
- Support reconciliation of customer accounts and elevate issues when necessary.
- Preparing routine correspondence and reports for the Collections team.
- Update internal systems with call notes, payment arrangements, and supporting documentation.
- Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
- Use internal systems and technology platforms to identify delinquent accounts and track account activity.
- Provide customers and vendors with buyout, payout, and trade-up quotations as required.

Requirements

- Currently enrolled in a post‑secondary co‑op program (Business, Finance, Accounting, Office Administration, or related field preferred).
- Good communication skills—both verbal and written.
- Skilled phone etiquette and comfort speaking with customers.




- Organizational skills and attention to detail.
- Ability to work independently and follow established processes and guidelines.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive customer information.
- Ability to work from home remotely/independently and in a virtual team environment as well as in-office.

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing customer files and correspondence. Proficient in Microsoft Office and capable of maintaining confidentiality in handling sensitive information.

Highest-signal resume keywords

- Microsoft Office Proficiency
- Customer Communication
- Organizational Skills
- Attention to Detail
- Account Reconciliation

Hard Skills

- Administrative Support
- Document Preparation
- Payment Remittance
- Account Management
- Data Entry

Soft Skills

- Verbal Communication
- Written Communication
- Professional Phone Etiquette
- Independence
- Team Collaboration

Industry Keywords

- Collections Department
- Customer Files
- Lease Administration
- Delinquent Accounts
- Co-op Program

Tools & Technologies

- Internal Systems
- Technology Platforms

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📌 Late Stage Collector (Burlington)
🏢 Jobtailor
📍 Burlington