At Four All Ice Cream, our mission is to hand-craft only the best quality, natural, responsibly-sourced, and thoughtful ice cream — for all ice cream lovers. We believe joy is intentional, excellence is non-negotiable, and everyone belongs here. We’d love to meet you.

About the Role

The Scoop Shop Lead is a key leadership role responsible for bringing our brand to life in every guest interaction, every shift, and every scoop. This leader sets the tone for a welcoming team culture and a memorable shop experience by leading with heart, coaching with consistency, and ensuring the shop runs smoothly, safely, and successfully.

This role is accountable for results while creating an environment where team members feel supported, guests feel genuinely cared for, and the brand shows up with warmth, pride, and consistency every day.

Reports to: Retail Operations Manager

Our Mission, Vision & Values

We believe how we work matters just as much as what we achieve. Our mission, vision, and values come to life through every shift, every guest interaction, and every moment we create in the shop.

Find a Way Forward

- Bring options when problems arise
- Take ownership even when issues weren’t caused by you
- Troubleshoot, ask for help when needed, and keep moving forward

Win Together

- Offer help before being asked
- Share information openly and clearly
- Understand that we succeed as a team or not at all

Choose Joy

- Joy is intentional, not accidental
- Find fun and energy in the work, not just in perfect conditions
- Bring positive presence to the team and guests

Pursue Excellence

- We care deeply about quality in product, service, and execution
- We don’t “half scoop”
- Constantly ask, “How can this be better?”

Everyone Belongs Here

- We create spaces where no one feels like an outsider




- Inclusion is demonstrated through actions, not statements
- Listen first and assume positive intent
- Treat everyone with respect

Key Responsibilities

1. Team Leadership & Development

- Lead, coach, and motivate scoop shop associates
- Leads by example in meeting all operational expectations, including dress code, attendance and guest connections
- Oversee assignments during shifts, break scheduling and any daily adjustments.
- Train new hires on customer service, product knowledge, and procedures
- Provide ongoing feedback and support development
- Build a culture that reflects our values and makes people feel seen, supported, and proud to be here

2. Customer Experience

- Ensure every guest is welcomed with friendly, efficient, high-quality service that reflect the brand
- Resolve customer concerns professionally and promptly
- Model genuine hospitality, positive energy, and brand-forward behaviour in every interaction
- Manage service flow and line efficiency during peak periods

3. Operations & Execution

- Oversee opening and closing procedures
- Maintain cleanliness, organization, and safety standards
- Ensure proper product handling, portioning, and presentation
- Support inventory management, ordering, and receiving
- Execute promotions, seasonal launches, and merchandising standards

4. Sales & Performance

- Drive daily sales and support location goals
- Monitor KPIs such as labour, ticket times, and waste




- Identify opportunities to improve sales and guest experience

5. Compliance & Communication

- Ensure adherence to food safety and company policies
- Complete daily reports and operational documentation
- Communicate clearly with the Retail Operations Manager on staffing, performance, and operational needs

6. Scheduling & Availability

- Maintain full availability across all days and day-parts, including mornings, evenings, and weekends
- Be adaptable to work varying shifts based on business needs, including peak periods, holidays, and special events
- Support coverage needs and lead by example in scheduling flexibility

Qualifications

- Experience: 1–3+ years of leadership experience in leadership of food service, retail, or hospitality
- Core skills: Strong customer service and communication skills; ability to lead in a fast-paced, high-energy environment
- Operations knowledge: Basic understanding of inventory, scheduling, and cash handling
- Availability: Full availability as outlined above
- Digital Literacy: Strong digital literacy and ability to navigate online platforms with ease

Preferred Attributes

- Leadership style: Hands‑on, present, and supportive
- Quality focus: Strong attention to detail and pride in quality
- Mindset: Calm, solution‑oriented under pressure
- Passion: Hospitality, people, and team development

Work Environment

- Setting: Fast‑paced retail food service environment

We Offer

- $22 - $23/hour
- A welcoming, supportive workplace where diversity and creativity are valued
- An entrepreneurial environment where your work directly shapes a growing business
- Store discount + discounted or free food
- All the ice cream you can eat.

Deadline - July 31st, 2026

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📌 Scoop Shop Lead (Kitchener)
🏢 Four All Ice Cream
📍 Kitchener