Elevate your career with Riverside Natural Foods as a Customer Service Specialist. This role focuses on managing orders, fostering customer relationships, and ensuring exceptional service in a values-driven workplace.
As a Customer Service Specialist, you will serve as the main operational contact for your assigned customers. This involves overseeing customer orders from receipt to invoicing, collaborating with Planning, Logistics, and Finance teams to resolve issues efficiently. Your communication and customer relationship management skills will be key in enhancing customer satisfaction and executing service strategies.
Key Responsibilities:
• Manage customer orders from receipt to invoicing
• Serve as the primary contact for order inquiries




• Monitor inventory and coordinate with Supply teams
• Collaborate with Warehouse for shipment execution
• Resolve EDI exceptions and billing discrepancies
Requirements:
• 2–5 years in customer service or related fields
• Experience in CPG or food industries preferred
• Strong understanding of order management processes
• Proficient in SAP, EDI, and Microsoft Excel
• Excellent customer-facing communication skills
Join Riverside Natural Foods to leverage your skills in customer service and enhance customer experiences.
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📌 Customer Service Specialist at Riverside (Toronto)
🏢 Riversidenaturalfoodsltd
📍 Toronto