Elevate your career as a Technical Customer Service Representative with Concept2 in Kingston, Ontario. Leverage your troubleshooting skills while providing top-notch support for our advanced fitness products.
Concept2 seeks a motivated candidate to join their customer service team in Kingston, Ontario. This role focuses on technical support for RowErgs, SkiErgs, and more, engaging with customers via various channels. The ideal candidate will possess a blend of technical knowledge and outstanding communication skills to navigate product issues effectively.
Key Responsibilities:
• Support customer orders and product inquiries
• Troubleshoot mechanical and electronic issues effectively
• Maintain deep product knowledge on all Concept2 offerings




• Document customer interactions and feedback meticulously
• Identify improvement opportunities and communicate with teams
Requirements:
• 1–3+ years in customer or technical service roles
• Knowledge of mechanical/electronic systems preferred
• Robust problem-solving and diagnostic skills required
• Excellent verbal and written communication abilities
• Computer skills including Microsoft Office and CRM systems
Bring your technical skills and customer-first attitude to Concept2's supportive team in Kingston.
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📌 Technical Customer Service Representative at Concept2 (Kingston)
🏢 Concept2
📍 Kingston