Customer Service Representative - Hybrid

Job Category: Banking-Branch Network

Requisition Number: CUSTO

Locations

Grand Rapids Contact Ctnr 1001 S Pokegama Ave., Suite G, Grand Rapids, MN 55744, USA

A Member Advisor interacts with our members through the lobby, drive‑through, and phone channels. In this role, a Member Advisor will assist members with everyday transactions including deposits, cashing checks, transfers, card support, and Online Banking while building strong, trusting relationships.

Duties and Responsibilities

- Assist members with accurately and efficiently processing transactions such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to members on self‑serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transfers of funds
- Instantly issue debit, credit, and gift cards
- Troubleshoot credit or debit card issues, online banking questions, or other general account‐related questions and issues
- Balance and maintain personal cash drawer and branch vault, and keep appropriate currency logs if applicable
- Other duties as assigned

Qualification and Skills

- 1+ year of customer service or qualified experience working with people and/or cash handling experience
- Aptitude to work independently as well as part of a team and ability to collaborate with others
- Strong verbal and written communication skills
- Time‑management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment




- Ability and drive to provide exceptional service to members and employees
- Intermediate computer skills and the ability to navigate between multiple systems with ease
- Requires face‑to‑face interaction and coordination of work with other employees; in‑person interaction
- Sitting 90–95% and standing 5–10%, determined by rotation within the branch
- Working at a computer 98% of the day, utilizing the phone 40–60%
- Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
- Repetitive movements such as typing, using a mouse, phones, etc.
- Lift, carry, push or pull up to approximately 50 pounds

Required Work Schedule

Shifts between 7 am–7 pm Monday–Friday and Saturday 7 am–3 pm. Consistent and reliable attendance is an essential function of this role to meet the needs of the department, team, and organization.

Training

This position will have an in‑person training period of at least 90 days in Grand Rapids, MN. Afterwards, the role will be mostly virtual with a rotating full week in‑person in Grand Rapids once every six weeks.

Compensation

This position has a starting pay range of $17.05 — $20.41 per hour.

Total Rewards

Affinity Plus offers a comprehensive Total Rewards package that includes low‑cost medical, dental, and vision insurance coverage options, frontloaded sick time and a portion of vacation hours, paid leave options, a monthly wellness benefit, and immediate 401(k) matching up to 5%.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

#J-18808-Ljbffr

📌 Customer Service Representative - Hybrid (Grand Rapids)
🏢 Affinity Plus
📍 Grand Rapids