Lead operational excellence as the Director of Customer Operations at Ericsson in Toronto, Canada. Drive performance across Cloud Software & Services engagements while improving customer experience. This senior role is accountable for customer delivery performance, operational governance, and financial discipline.

You will oversee the entire lifecycle from sale to delivery, ensuring that SLAs and contractual obligations are met. Your leadership will influence cross-functional execution and operational improvements while maintaining high-quality outcomes at scale. Key Responsibilities:
Own customer delivery performance across CSS engagements
Drive operational rigor and escalation management
Manage customer steering meetings and track progress
Monitor operational and financial KPIs effectively
Collaborate with various teams for seamless execution Requirements:
Director-level experience in customer operations
Proven experience managing complex settings
Solid operational governance and KPI expertise
Financial acumen in delivery cost management
Excellent executive communication skills Make an impact at Ericsson leading high-performance teams and enhancing customer satisfaction in Toronto.

📌 Director Of Customer Operations In Toronto (Canada)
🏢 Embedded Shishya
📍 Canada