Drive customer success at 3rdRisk in Vancouver as a Customer Success Manager. Own onboarding, build relationships, and create impactful structures for recent clients in a hybrid work environment.
3rdRisk is seeking a Customer Success Manager to transform new customers into confident users of our AI-native platform. You'll take charge of the onboarding process, acting as the primary contact throughout implementation and beyond. Your role includes proactive check-ins and quarterly evaluations to drive customer satisfaction and retention.
Key Responsibilities:
• Manage complete onboarding from kickoff to go-live
• Develop playbooks to enhance onboarding efficiency
• Conduct regular check-ins and Quarterly Business Reviews




• Coordinate resolutions for complex customer issues
• Collaborate with international teams for consistent delivery
Requirements:
• Experience in customer-facing roles such as onboarding or account management
• Strong communication and relationship-building skills
• Self-starter with a process-oriented mindset
• Comfortable working in a hybrid, evolving team
• Interest in third-party risk management or SaaS
Help shape the future of customer success at 3rdRisk with your expertise and initiative.
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📌 Customer Success Manager at 3rdRisk (Vancouver)
🏢 Diligentcorporation
📍 Vancouver