Become a founding member of the global success team at vFairs as a Customer Success Manager. Drive customer retention and deepen relationships while enhancing service quality. As a proactive Customer Success Manager, you will guide clients from initial sales to enthusiastic users of vFairs’ platform.

In this role, your focus will be on understanding key accounts and harnessing feedback to refine our services. You'll measure customer satisfaction through surveys and work closely with various teams to ensure an exceptional experience. Key Responsibilities:
Drive customer engagement with vFairs' platform daily
Measure satisfaction levels through CSAT/NPS surveys
Document all interactions in the CRM for key accounts
Capture testimonials to highlight client success stories
Negotiate and renew multi-year contracts to achieve targets Requirements:
Proven experience in a customer success role
Solid proficiency in English and communication skills
Familiarity with CRMs such as HubSpot or Gainsight
Proficient in MS Office for reporting and analysis
Willingness to travel for events as necessary Leverage your skills in relationship management and communication to enhance customer experiences at vFairs.

📌 Customer Success Manager At Vfairs Toronto
🏢 Doist
📍 Toronto