Take charge of major incident management in this key leadership role focusing on rapid IT service restoration. We seek an experienced Major Incident Manager to drive critical responses. As a Major Incident Manager, you will coordinate between technical teams and business stakeholders during significant incidents.

Your expertise in ITIL and incident management will ensure communication and action are productive and timely. Join us to utilize your skills in an enterprise setting and make impactful decisions. Key Responsibilities:
Oversee and lead critical incident resolution processes
Facilitate communication among teams during major incidents
Drive recovery efforts to restore IT services quickly
Prepare reports and maintain incident documentation
Act as the primary point of contact throughout incidents Requirements:
Extensive knowledge of ITIL principles
Experience in handling high-severity incidents
Solid verbal and written communication skills
Background in enterprise IT service management
Ability to work effectively under pressure Impact IT service delivery with your leadership and incident management expertise.

📌 Itil Major Incident Management Leader Montreal
🏢 Indotronix UK
📍 Montreal