Enhance client experiences with Fidelity Clearing Canada as a Client Support Manager in Toronto. Enjoy a flexible hybrid schedule while providing crucial support to introducing brokers and portfolio managers. In this role, you will leverage your expertise in financial services, particularly in brokerage and custody operations.

Your primary responsibilities will include troubleshooting, resolving incidents, and analyzing client issues to provide effective solutions. Your robust communication and decision-making skills will be essential in managing escalated support challenges and delivering training on FCC applications. Key Responsibilities:
Resolve client issues relating to product offerings
Perform advanced troubleshooting in multi-channel environments




Provide support and training on FCC applications
Translate product information into customer support content
Manage escalated issues, ensuring transparent communication Requirements:
3+ years in service or operations support roles
Solid analytical and problem-solving abilities
Completion of 3-year post-secondary education
Broadridge (Dataphile) and CSC completion are assets
Bilingual in English and French is a plus Drive impactful client support and utilize your financial services experience at Fidelity Clearing Canada in Toronto.

📌 Client Support Manager At Fidelity Canada Toronto
🏢 Fidelity International
📍 Toronto