Elevate Accommodations Plus International by leveraging technology as the Director of Technical Operations in Markham, Ontario. Oversee IT services and enhance employee satisfaction globally.
The Director will play a crucial role in refining API's internal systems and ensuring optimal operational practices. This senior position requires leadership across teams in Current York and Pune, emphasizing responsiveness and quality service. You will be pivotal in managing IT infrastructure, helpdesk operations, and corporate systems, contributing to the overall success of a globally distributed workforce.
Key Responsibilities:
Lead IT service delivery and management initiatives
Conduct performance reviews and coaching for IT staff
Oversee corporate systems and internal IT governance
Establish helpdesk SLAs and improve ticket resolution
Develop a multi-year roadmap for IT operations
Requirements:
15+ years in IT operations, with significant leadership experience
Hands-on experience in enterprise helpdesk operations
Solid background in managing hardware and software assets
Proficient in Microsoft 365 and identity management
Experience with compliance audits and standards
Your leadership can transform technology into a driver of employee success at API.
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📌 Technical Operations Leader At Accommodations Plus International Markham
🏢 Accommodations Plus International
📍 Markham
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