Unlock your potential as a Technical Support Specialist with Fortinet, focusing on endpoint security troubleshooting in Burnaby. Provide excellent customer service and technical assistance. In this crucial role, you will manage escalations and offer technical help for Fortinet’s customers.

This prospect allows you to consult technical documentation, reproduce customer settings, and evolve into a subject matter expert in our security products. Engage with customers effectively to resolve their concerns. Key Responsibilities:
Troubleshoot Fortinet's Endpoint Detection and Response solutions
Manage communication of complex issues until resolution
Analyze data and recommend corrective actions
Train customers on cybersecurity product usage
Stay abreast of current trends in endpoint security Requirements:
5+ years in technical support or system administration
Solid foundation in networking protocols and OS
Familiarity with security frameworks like MITRE ATT&CK;
Prior call center experience is an advantage
Effective verbal and written communication skills Capitalize on your technical troubleshooting skills to support Fortinet’s mission in cybersecurity.

📌 Fortinet Endpoint Security Support Specialist Burnaby
🏢 Zoomcar
📍 Burnaby