Join Toronto Hydro as a Quality Assurance Associate in Toronto, ON. Focus on enhancing customer experience through effective training and quality assurance programs in a hybrid work model. This contract role requires leadership in contact centre quality assurance and continuous improvement initiatives.

You will oversee vendor training, develop impactful learning programs, and utilize customer feedback for driving enhancements. Ideal candidates will have a robust background in customer care operations and training program delivery. Key Responsibilities:
Lead contact centre quality assurance and training programs
Design and deliver training for entire division
Establish Voice of the Customer programs
Monitor quality and operational performance metrics
Identify and implement service improvement solutions Requirements:
University Degree in relevant disciplines
Three years customer care or contact centre experience
Two years in developing operational training programs
Knowledge of CRM and quality assurance methods
Robust interpersonal and leadership skills Leverage your expertise in quality assurance and training development to make a significant impact at Toronto Hydro.

📌 Quality Assurance Specialist Toronto Hydro
🏢 Toronto Hydro
📍 Toronto