POSITION DESCRIPTION:
Handling of arrivals and departures;
Providing exceptional customer service
Balancing your end of shift accurately and timely
Other end of day procedures
Full understanding of the operation in order to answer guest questions
Ensuring all guest room rates are correct and balanced
Daily Corporate reporting when working N/A shift
Balancing of the day’s business for all areas of the hotel accurately and timely when working N/A Shift
Making reservations and up selling all hotel products
Group reservations and rooming list entry into PMS
Full knowledge of rates, room types, and data entry in PMS
Responding to all guest inquires
Full knowledge of Skytouch and balancing of revenues and payouts
Cash handling duties
Daily Cash Deposits
Basic record keeping in Word and Excel documents
Full knowledge and understanding of emergency procedures;
Other duties as assigned.

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:




knowledge of computerized systems
Knowledge of PMS systems and procedures an asset;
Knowledge of Excel an asset;
Previous experience as Guest Service Agent/NA in Front Desk area, an asset.
Must possess excellent interpersonal skills;
Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations;
Must be honest, reliable and dependable;
Must demonstrate behavior consistent with core values;
Must be a team orientated individual with valuable interactive skills.
Criminal Record Check Required

Job Type: Part time

Pay: $17.66-$19.63 per hour

Expected hours: 5 – 30 per week

Perks:
Dental care
Extended health care
On-site parking

Experience:
customer service: 1 year (preferred)

Work Location: In person

📌 Guest Service Agent/night Auditor Grand Falls Windsor (Grand Falls-Windsor)
🏢 Mount Peyton Resort and Conference Center
📍 Grand Falls-Windsor