Customer Service Representative – Online Sales Division

KMS Tools & Equipment Ltd. is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC, Alberta and Saskatchewan. We are proudly Canadian owned and operated and are looking for highly motivated individuals that are passionate about working in the tool industry.

About the Role

Join our customer service online sales order processing team! You’ll manage and process web orders, track and follow up on order reports, respond to customer inquiries, and work our front desk reception rotation. This is a full-time position (40 hours/week, 5 days/week including Saturdays) based in Abbotsford, BC.

Key Responsibilities
Provide exemplary service to online customers via email and phone.
Efficiently and accurately process web orders, including payments, reconciliation, and daily balancing.
Facilitate a smooth return process for online customers.
Coordinate with retail store locations for Buy Online, Pick-Up In-Store (BOPIS) orders.
Assist with picking and shipping orders as needed.
Work scheduled shifts at the front desk reception.
Work hard,



contribute to a outstanding team setting, and have fun doing it!

Qualifications & Skills
Tech-Savvy: Skilled in Google Workspace (Gmail, Sheets, Docs, Drive) with a proven ability to pick up and manage multi-platform software tools efficiently.
Customer-Focused: Exceptional communication skills verbal and written, with a positive, helpful, and qualified attitude.
Detail-Oriented: Highly organized with strong data entry, planning, and multitasking abilities.
Self-Motivated: Able to work independently with minimal supervision, take initiative, and improve processes.
Adaptable & Driven: Eager to learn, thrives in a fast-paced environment, and enjoys working as part of a team.
Previous experience in customer service, data entry or order processing is an asset, but not required.

We look forward to hearing from you! Apply today to join the KMS Tools team.

Pay: From $19.00 per hour

Benefits:
Casual dress
Dental care
Extended health care
Paid time off
RRSP match

Work Location: In person

📌 Customer Service Representative Abbotsford
🏢 KMS Tools & Equipment
📍 Abbotsford