Oversee transformative IT support strategies as the Director of IT Service Experience & Support at Waterloo University. Elevate user engagement through creative support solutions. As a key player in the IST executive leadership team, you will influence the strategic direction of IT service delivery.

Your role will be essential in establishing effective governance, performance metrics, and the execution of a user
centered support model.

Collaborating with a diverse IT team, you will champion a culture of service excellence and accountability.

Key Responsibilities:
Define user support processes across all service channels
Drive performance benchmarking and accountability standards
Enhance knowledge management to improve service effectiveness
Develop relationships across campus units for integrated services
Manage executive dashboards for performance visibility Requirements:
10+ years of leadership in IT service delivery
Proven experience with service governance and ITSM practices
Solid analytical and communication skills
Bachelor's degree in IT or related field; master's preferred Lead the evolution of user support services and enhance IT operational excellence at Waterloo University.
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📌 Director It Service Management At Waterloo University Halifax Regional Municipality
🏢 University of Waterloo
📍 Halifax Regional Municipality