candidates must have open availability
Greet guests upon arrival, check them in, and provide them with any information they need to enjoy their stay
Respond to guest complaints, requests, and emergencies
Reconcile all accounts in a timely manner
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Perform end of day procedures and night audit checklist with attention to detail and accuracy especially those relating to cash and credit card handling.
Balance all outstanding accounts if required
Prepare and set up breakfast goods
Excellent communication and math skills
Experience in customer service or hospitality an asset
Able to learn computer functions and other on-the-job skills
Strong eye for details
Valuable problem-solving skills
Ability to multitask
Robust written and verbal communication skills
Exceptional customer service skills
Only candidates with open availability will be considered for this job
May be required to work other shifts if requested

Job Types: Permanent, Full time

Pay: $18.25-$20.00 per hour

Experience:
customer service: 1 year (preferred)

📌 Front Desk Agent/night Auditor Kamloops
🏢 Quality Inn
📍 Kamloops