Job Summary

We are seeking a Senior Technical Service Specialist to support and coordinate technical service for Kenmore major appliances. This role serves as the technical link between customers, authorized service providers, and internal teams, owning the service process from initial diagnosis through resolution.

Responsibilities
Act as the primary technical escalation point for major appliance service issues
Diagnose product problems via phone and email using structured troubleshooting
Manage service tickets, warranty claims, and repair authorizations
Coordinate service calls with authorized service technicians
Provide technical guidance, parts identification, and documentation to technicians
Maintain accurate service records and customer communication logs
Identify recurring issues and share insights with quality and engineering teams

Skills
Required:





· 5+ years of field experience in technical service and/ or customer service for supporting major appliances

· Robust troubleshooting and problem-solving skills

· Excellent written and verbal communication skills

· Ability to manage multiple service cases simultaneously
Preferred:

· Experience with major household appliances

· Mechanical, electrical, refrigeration or technical background

· Experience working with service technicians or repair providers

· Familiarity with warranty or service management systems

Pay: $50,000.00-$65,000.00 per year

Experience:
major appliance service: 5 years (preferred)

Work Location: In person

📌 Senior Technical Service Specialist – Major Appliances Brantford
🏢 Koolatron
📍 Brantford