Join a hotel team with a big heart! As a Guest Services Representative, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!
What’s in it for you:
Subsidized employee accommodation for relocating individuals
Reduced employee rates at Best Western International Hotels
Learning programs through Best Western University
Ability to make a difference through Best Western for a better World
What you will be doing:
Welcome Guests quickly, efficiently and warmly making the best possible first impression
Take initiative to add a personalized experience for the guest
Take ownership of guests’ requests, while ensuring exceptional service
Other duties as assigned
Expected start date: Immediate Job Types: Full-time, Part-time, Permanent Salary: $17.20 per hour with performance increase after 6 months
Additional pay:
Overtime Pay
Tips
Advantages:
Company events
Discounted or free food
Adaptable schedule
In office gym & pool
On-site parking
Schedule:
8-hour shift
Day shift
Holidays
Monday to Friday
Night shift
No weekends
Overtime
Weekends
POSITION SUMMARY:
Answer phones and take reservations
Answer phones and direct calls to other departments
Check guests in and out
Take payment and pre authorizations
Balance till and payment methods
Take guest requests and pass to the appropriate departments, i.e. maintenance, housekeeping, restaurant
Take note of any maintenance issues and pass along to the AGM or person in charge of this in the absence of the AGM following company policies and procedures
Ability to multitask in a busy environment
Keep a clean and safe work area as per Company guidelines
Ensure personal appearance and hygiene are well maintained
Ensure that all ‘to go breakfasts’ inventory needs are passed to the kitchen nightly
Ensure that coffee station and water station is always stocked
Standing, for long periods at a time.
All other duties as assigned by AGM or department manager