We are seeking a friendly and professional Host/Hostess to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating a positive dining experience and maintaining smooth restaurant operations. Prior experience in guest services, food service, or hospitality is preferred but not required; we value excellent communication skills and a warm demeanor. The position offers an prospect to develop valuable skills in customer service, restaurant operations, and hospitality management. you will also be tipped out by the servers in our pool system.
Duties
Greet guests warmly upon arrival and manage reservation or seating arrangements efficiently
Escort guests to their tables and provide menus, answering any initial questions about the menu or restaurant policies
Manage waitlists and communicate wait times accurately to guests
Handle phone inquiries with professional phone etiquette, taking reservations and answering questions about the restaurant
Maintain cleanliness of the host station and dining area entrance
Assist with seating arrangements during busy periods to ensure smooth flow of guests
Use POS systems such as Micros POS to process reservations or takeout orders when necessary
Coordinate with servers and kitchen staff to ensure timely seating and guest satisfaction
Provide excellent customer service throughout the guest’s dining experience, addressing any concerns promptly
Experience
Previous experience in guest services, serving, or hospitality is a plus but not mandatory; training will be provided for the right candidate
Familiarity with restaurant POS systems is advantageous
Solid communication skills and the ability to handle multiple tasks efficiently
Experience with hotel or restaurant environments is beneficial but not required
Ability to maintain professionalism and courtesy in high-pressure situations
Knowledge of food service operations and customer service best practices is preferred
This role offers an engaging work environment where interpersonal skills are valued and developed. Candidates should demonstrate enthusiasm for hospitality, excellent communication abilities, and a commitment to delivering outstanding guest experiences.