Join the University of Toronto Press in their Distribution team as a Customer Service Representative. Engage with customers, process orders, and ensure smooth service in a quick-paced call center setting.
In this role, you'll report to the Customer Service Manager, ensuring customer satisfaction by processing orders via phone, fax, and email. Collaborate closely with various departments, including credit and warehouse, to resolve inquiries and streamline transactions. Your excellent communication skills will be crucial as you engage with customers, publishers, and stakeholders.
Key Responsibilities:
• Process purchase orders, returns, and adjustments accurately
• Respond to customer inquiries in a timely manner




• Collaborate with credit and warehouse teams for smooth operations
• Maintain communication via phone and email with all parties
• Follow up on orders, lost shipments, and claims as needed
Requirements:
• High school diploma or equivalent experience
• Previous customer service experience required
• Strong attention to detail in data entry
• Excellent communication skills in diverse situations
• Commitment to ongoing learning and team collaboration
Be a part of UTP's mission, where your skills in customer service and order processing will shine.
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📌 Customer Service Representative at UTP (Toronto)
🏢 University of Toronto Press
📍 Toronto