Holiday Inn Express & Suites Edmonton SW – Windermere is currently seeking a skilled, energetic, and customer-focused Front Desk Agent / Night Auditor to join our busy hospitality team. We are looking for candidates who are passionate about guest service and able to work in a fast-paced hotel workplace. Applicants must have previous front desk experience with an IHG hotel brand.

Responsibilities
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Manage multi-line phone systems to handle guest inquiries, reservations, and requests efficiently
Provide information about hotel amenities, local attractions, and services to enhance guest experience
Handle guest complaints and concerns promptly and professionally to ensure guest satisfaction
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Ensure the front desk area remains organized, clean, and welcoming at all times
Process room reservations, modifications, and cancellations accurately
Complete night audit procedures, balance daily transactions, and prepare financial and operational reports during overnight shifts




Perform overnight security walks and monitor hotel safety during night shifts
Respond to late-night guest requests, emergencies, and operational issues professionally
Prepare and organize daily reports for hotel management and morning shift staff
Ensure breakfast area preparation and lobby cleanliness standards are maintained before morning operations begin

Job Requirements
Previous front desk experience with an IHG hotel is mandatory
Opera PMS experience required
Solid communication and customer service skills
Ability to multitask and work independently
Must be adaptable to work all shifts, including mornings, afternoons, evenings, overnight shifts, weekends, and public holidays
Excellent command of the English language (reading, writing, and speaking)
Must be legally entitled to work in Canada

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $16.00-$18.00 per hour

Benefits:
On-site parking

Work Location: In person

📌 Front Desk Agent/night Auditor Edmonton
🏢 Holidayinn Express and Suites Edmonton SW- Windermere
📍 Edmonton