Drive your career forward with ADP as a Technical HCM Contact Centre Manager in Etobicoke or Montreal. Lead a dedicated team and enhance client satisfaction through effective technical support and operational excellence. In this pivotal leadership role, you will manage a growing team in a rapid-paced contact centre workplace.

With at least 5 years of experience in Human Capital Management and 2 years in leadership, you will oversee operations, optimizing client interactions and team performance. This position includes direct management of team specialists focused on Benefits and Talent Management modules. Key Responsibilities:
Lead and develop a technical HCM support team
Oversee daily contact centre operations and KPIs




Identify trends and implement strategies for efficiency
Ensure high-quality client support in both languages
Collaborate with client success and implementation teams

Requirements:
5+ years in Human Capital Management or HRIS
2 years of leadership experience in a contact centre
Familiarity with integrations and data management
Solid client issue resolution skills
Excellent communication and coaching abilities

Enhance your leadership skills and contribute to client success in a dynamic ADP environment.

📌 Technical Hcm Contact Centre Manager At Adp Toronto
🏢 ADP
📍 Toronto