Join Activate in Halifax as a team lead, enhancing the customer experience through leadership and operational oversight in a unique setting.
This full-time role at Dartmouth Crossing focuses on fostering a supportive workplace for both staff and customers. You will lead a team of Game Facilitators, ensuring challenges are met with enthusiasm. Proficient problem-solving skills will be crucial when handling customer escalations and technical issues.
Key Responsibilities:
• Manage daily operations for optimal customer experience
• Train and mentor new employees on service standards
• Resolve customer complaints swiftly and escalate as needed
• Communicate facility updates clearly to the team
• Assist with inventory management and maintenance tasks
Requirements:
• 1-2 years of previous leadership experience
• Flexible availability for various shifts
• Strong proficiency in MS Office and customer relations
• Experience overseeing teams of 10+ is a plus
• Skilled in maintenance and troubleshooting tools
Leverage your leadership abilities in customer service and operations to make a significant impact at Activate in Halifax.
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📌 Activate Team Lead in Halifax (Dartmouth)
🏢 Activate Games
📍 Dartmouth