Elevate Mastercard's brand as a Senior Analyst focused on Customer Performance. Drive acceptance initiatives through strategic data analysis and enhance user experiences across the Mastercard network.
In the Franchise Acceptance Performance Team, you will play a vital role in investigating performance-related issues and managing key customer interactions. As a Senior Analyst, your responsibilities include analyzing data, identifying trends, and ensuring quality cardholder experiences. Proactive problem-solving and critical thinking are essential for effectively addressing challenges that arise in this dynamic setting.
Key Responsibilities:
• Drive initiatives to resolve acceptance performance issues
• Conduct investigations aligned with performance standards




• Manage and streamline operational processes
• Collaborate with stakeholders to enhance effectiveness
• Identify trends to improve performance metrics
Requirements:
• Strong knowledge of payment processing and card networks
• Proven experience in risk management
• Proficient in Excel, SQL, and business intelligence tools
• Superior written and verbal communication
• Capacity to handle sensitive information discretely
Make an impact at Mastercard with your analytical capabilities and drive for excellence!
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📌 Mastercard Senior Analyst for Performance Initiatives (Toronto)
🏢 Mastercard
📍 Toronto