Be a pivotal part of Everforth Apex as a Technical Account Manager located in Toronto. This role emphasizes managing enterprise retail operations and demands expertise in APIs and SAS solutions.

As a Technical Account Manager, you will oversee operational health for a portfolio of enterprise retailers. Your responsibilities will include performance monitoring, troubleshooting, and developing strategies for root cause resolution. You will bridge the gap between R&D;, account teams, and technical stakeholders to enhance product outcomes effectively.

Key Responsibilities: • Own end-to-end technical health for enterprise retail partners • Investigate and resolve technical issues effectively • Develop expertise in Instacart's products and systems • Serve as liaison between R&D;,



solution architecture, and client teams • Build dashboards to provide actionable insights to teams

Requirements: • 5+ years in account management or similar technical role • Robust background in REST APIs and integration architecture • Proficient in observability tools for monitoring • Demonstrated experience troubleshooting across systems • Excellent communication of technical issues to wide-ranging audiences

Enhance enterprise retail experiences through technical expertise and problem resolution as a Technical Account Manager with Everforth Apex.

📌 Technical Account Manager In Toronto Winnipeg
🏢 Apex Systems
📍 Winnipeg