The Service

Now CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement Service

Now CSM solutions to meet business needs.

This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Experience - 5+ years (with at least 2+ years in a Technical Lead Role) Required Skills & Qualifications - 5+ years of Service

Now experience, with at least 2+ years in technical leadership roles.

Deep understanding of Service

Now platform capabilities and architecture.

Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Workspace,



and Guided Decisions Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.

Integrate Service

Now CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

Solid scripting knowledge (Java

Script, Glide

Script, Flow Designer, etc.).

Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).

Hands-on experience with Agile methodologies and tools (Service

Now Agile 2.0) Certifications: Service

Now Certified System Administrator (CSA) Required Service

Now Certified Application Developer Required Service

Now Certified Implementation Specialist (CSM) Required

📌 Servicenow Csm Customer Service Management Technical Calgary
🏢 SAPSOL Technologies
📍 Calgary