Role: QA Manager Insurance (Claims / P&C;) Location: Toronto, ON (Hybrid) Contract Job Description: We are looking for an experienced QA Manager with a solid background in Insurance (Property & Casualty Claims).

The ideal candidate will lead end-to-end testing strategies, manage QA teams, and collaborate with client leadership to ensure high-quality product delivery.

This role requires expertise in functional and EE testing, stakeholder management, and QA governance.

Key Responsibilities: Lead and manage end-to-end QA activities including test planning, design, execution, and reporting Define and implement QA strategy, frameworks, standards, and best practices Develop test plans, estimations, schedules, and strategy documents Oversee functional, integration, and end-to-end testing processes Collaborate with client leadership teams and stakeholders to align QA deliverables with business goals Provide strategic solutions and recommendations to improve quality and delivery efficiency Manage and mentor QA teams, ensuring high performance and continuous improvement Identify, assess, and mitigate risks across testing cycles Provide feedback to development teams on technical issues, defects,



and operational challenges Ensure proper use of QA tools such as Jira and ALM for defect tracking and test management Drive continuous improvement initiatives in QA processes and methodologies Required Skills & Qualifications: years of experience in Quality Assurance , with significant experience in a QA Manager role Robust knowledge of Insurance Domain , especially Claims Management (Property & Casualty) Deep understanding of Testing Concepts, Processes, and Methodologies Hands-on experience in Functional Testing and End-to-End (EE) Testing Proven experience in stakeholder management and client collaboration Robust expertise in QA strategy planning, risk management, and program governance Experience with test planning, estimation, and execution management Proficiency in Jira, ALM, or similar test management tools Excellent communication, leadership, and problem-solving skills Desirable Skills: Knowledge of Performance Testing, Security Testing, and API Testing approaches Experience working in Agile / Scrum environments Familiarity with test automation frameworks

📌 Qa Manager – Insurance Claims / P&c Toronto
🏢 eTeam
📍 Toronto