Advance your career with Hypertec as a Service Management Coordinator based in Montreal. Focus on continuous service improvement and cross-functional collaboration in a hybrid work workplace. In this role, you will assist in the development of streamlined service catalogues and manage requests using an ITSM platform like Jira Service Management.

Your insights will help define service quality measures and identify redundancies while supporting IT managers in aligning services with user needs. Key Responsibilities:
Improve service catalogue development and intake processes
Work with IT service managers for explicit service definitions
Analyze service requests and recommend actions
Define service quality measures to enhance user satisfaction
Identify inconsistencies in service workflows Requirements:
Minimum of 3 years' experience in service coordination
Experience with Jira Service Management or similar platforms
Robust skills in critical thinking and process analysis
Understanding of intake/request management practices
Proven ability to articulate information clearly to various stakeholders Utilize your coordination and analytical skills to enhance Hypertec's service offerings.

📌 Service Management Role At Hypertec Montreal
🏢 Hypertec Group
📍 Montreal