Transform banking services as a Service Design Consultant in Toronto, ON. Utilize design thinking methodologies to enhance customer experiences in a hybrid work model with four days onsite. Our client in Canada is expanding their Process Transformation team and is seeking a highly skilled Design Thinking and Service Design Consultant.

This role demands a deep understanding of service design principles and the ability to conduct workshops that drive customer-centric transformation. You’ll address complex banking challenges by engaging stakeholders and improving service delivery. Key Responsibilities:
Facilitate Design Thinking workshops with stakeholders and leaders
Conduct current-state assessments for process improvements




Gather insights from customers and partners for service challenges
Develop future-state service models and recommendations
Drive initiatives focused on enhancing client experience

Requirements:
Experience leading Design Thinking workshops
Background in Service Design and customer experience
Proven process transformation and improvement expertise
Solid stakeholder engagement and facilitation skills
Experience within Banking or Financial Services settings

Leverage your design skills to enhance the future of banking services.

📌 Service Design Consultant In Toronto
🏢 Artech
📍 Toronto