Job Description Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency.

Offer best-in-class customer service to Expeditors customers and network of origin branches. KEY RESPONSIBILITIES: People Exceed customer expectations by anticipating, understanding, and meeting their needs Be proactive and timely to resolve operational challenges, including escalation to management when necessary.

Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.

Maintain valuable relationships with service providers.

Operations Track and Trace TRANSCON inbound shipments to ensure on-time delivery.

Enter data and shipment updates accurately, and timely.

Manage timely deliveries based on shipment requirements.

Account for all special handling requirements for value-added services.

Account for all pertinent shipment documentation.

Meet KPI standards in accordance with Company and Product procedures.





Adhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Customer Access and follow all current customers standard operating procedures.

When necessary, communicate with the consignee professionally and clearly.

Execute a superior customer service experience.

Support the transition of recent business/updates to existing business.

Finance Maintain awareness of market competitive costs.

Support the audit of local service provider invoices.

Support the management of overtime, expenses, and cost.

Qualifications 6 months to 1-year related experience Effective interpersonal skills, including proven verbal and written skills.

Detailed oriented with ability to manage multiple job functions with minimal supervision

📌 Transcon Inbound Agent Richmond
🏢 Expeditors
📍 Richmond