Our Toronto based client is seeking an experienced SAP CRM Service Management Consultant to join their project immediately and will run for 3 months with possibility of an extension.

The ideal candidate should have 8+ years of SAP experience as a consultant, including 1 or 2 full projects involving S/4HANA and conversions from ECC to S/4HANA.

This will be a hybrid position.

Key Responsibilities: Served as aCRM subject matter expert, providing technical leadership across case management, service processes, and complaint workflows.

Configured and optimized CRM case management modules to ensure effective tracking, prioritization, and resolution of customer issues.

Designed and automated complaint workflows to streamline issue intake, routing, escalation, and closure.





Mapped and refined end-to-end service processes, improving operational efficiency and enhancing the overall customer experience.

Architected and deployed CRM Web UI interfaces, ensuring intuitive navigation and seamless user interaction for agents and end-users.

Led CRM integrations with external systems and third-party applications, ensuring data consistency and interoperability across platforms.

Facilitated client onboarding workshops and defined business requirements, translating client needs into scalable, tailored CRMsolutions.

Must be legally authorized to work in Canada.

📌 Sap Crm Service Management Consultant Toronto
🏢 High Cliff Partners
📍 Toronto