Drive customer excellence at SITA as a Senior Customer Success Manager. Lead a team focused on enhancing product adoption and ensuring satisfaction across a diverse client base.

As a Senior Customer Success Manager, you’ll ensure customers achieve success with SITA’s solutions. This role demands extensive experience in service operations and customer engagement, honing solid relationships and acting as a trusted partner for over 2,500 clients. Your leadership will be pivotal in managing team performance and driving strategic initiatives within the Americas.

Key Responsibilities:



• Foster high service quality and proactive mindset within your team • Build robust customer relationships as their voice within SITA • Drive product adoption and mitigate renewal risks • Ensure contractual commitments and meet financial targets • Oversee end-to-end operational escalation management

Requirements: • Bachelor’s in technology, Engineering, or Business • 12+ years senior-level experience, with 5+ in customer-facing roles • ITIL Foundation Certification and service operations expertise • Leadership experience managing teams effectively • Customer-centric thinking with solid relationship-building skills

Leverage your leadership and customer success skills to make a significant impact at SITA.

📌 Senior Customer Success Manager At Sita Winnipeg
🏢 Socket.dev
📍 Winnipeg