Position Description: CGI Payroll Services Centre (PSC) offers all in one cloud based solution that simplifies Payroll and Human Capital Management.

We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries.

In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and more than 55, customers! We are looking for a reliable and motivated individual.

Are you ready to play a key role? We are ready for you: Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll Work life balance: a adaptable weekday schedule.

Work environment recognized as one of the best in the Canada (Great Place to Work certified) Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies Career development supported by a career development plan Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us Advantages that fit your needs: Flexible insurance plan, telemedicine, and more! Work mode:



Hybrid minimum 2 days/week in the office Location: Montreal Your future duties and responsibilities: On a typical day, you will: Process the pay of employees of the CESAD program: Home Support Program offered by the Ministry of Health and Social Services Process any requests for additions and modifications to client files Produce Records of Employment for employees upon termination of employment Respond to inquiries from various government agencies Provide quality service as a client service agent by listening to the needs of clients.

Required qualifications to be successful in this role: High School Diploma Accurate and timely data entry Comfortable working with computers Caring and strong empathy for the customer Adaptability to diverse situations Ability to work as a team and be engaged Bilingualism required in French and English*.

Demonstrate openness toward emerging technologies, particularly artificial intelligence, and act as a change ambassador by encouraging their adoption within teams. *Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

📌 Service Desk Agent Montreal
🏢 CGI
📍 Montreal