Elevate customer experience as an Order Management Specialist with Teleperformance in a hybrid role in Toronto. Focus on sales order management and technical troubleshooting for enhanced service delivery.
Teleperformance is seeking a skilled Order Management Specialist to oversee the sales order cycle from input through delivery. This hybrid position offers flexibility with at least three days in the Toronto office. You will act as a brand ambassador and collaborate across functional teams to resolve escalated inquiries and improve processes.
Key Responsibilities:
• Monitor and support the sales order cycle
• Act as a brand ambassador between functional units
• Provide Tier II support for technical issues
• Collaborate with teams on process optimization
• Create and update Standard Operating Procedures (SOPs)
Requirements:
• Minimum 3-5 years in Customer Service or Operations Support
• 2+ years in a Leadership role
• College/University degree required
• Solid technical troubleshooting skills
• Excellent communication skills in English
Bring your expertise in order management and customer-focused support to Teleperformance's team in Toronto.
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📌 Order Management Specialist in Toronto
🏢 TP Canada
📍 Toronto