Join TELUS Health as a Lead Operations Manager and redefine healthcare support across Canada. Oversee a national contact center team, driving operational excellence through innovation.
In this leadership role, under the Payvider Director, you will direct 120-150 team members dedicated to vital healthcare operations. Your efforts will foster a culture centered on high performance and accountability, while integrating advanced AI solutions to streamline service processes. You will be responsible for maintaining the operational readiness of critical healthcare systems.
Key Responsibilities:
• Drive operational excellence and manage core metrics
• Lead 7-10 Team Managers in delivering a customer success focus
• Champion the use of automation and digital innovations




• Manage operational frameworks for pharmacy and EMR systems
• Serve as the key escalation point for operational issues
Requirements:
• Degree or diploma in relevant field
• Minimum 6 years of progressive operational experience, including 3+ years in leadership
• Solid background in B2B technical support
• Proficient in analytics and data-driven decision-making
• Robust verbal and written communication skills
Lead a transformative effort in healthcare with TELUS Health, focusing on operational efficiency and superior service delivery.
#J-18808-Ljbffr

📌 Lead Operations Manager – TELUS Health (Toronto)
🏢 Telus
📍 Toronto