Join Tipalti as a Senior Partner Customer Success Manager, specializing in transforming post-go-live customer experiences through strategic partnerships. Use your expertise to ensure clients thrive.
In this significant role, you will work closely with partners and internal teams to promote customer advocacy and manage account health. With over 5 years of customer success experience, ideally in Fintech, you will lead efforts to drive retention and expand client accounts. Mentorship and internal collaboration will be key components of your approach.
Key Responsibilities:
• Oversee customer journeys after go-live engagements • Enhance account growth and mitigate escalations • Scale partner-led operational structures effectively • Bridge communication between partners and internal teams • Provide mentorship to amplify the Customer Success team
Requirements: • 5+ years in customer success or account management • Experience in partner ecosystems for at least 3 years • Robust written and verbal communication skills • Networking ability with executives and stakeholders • AI application knowledge is a plus
Make a significant impact on customer success at Tipalti, fostering long-lasting partnerships and growth. #J-18808-Ljbffr