Be a crucial part of Emburse's team as a Customer Support Specialist focused on SMB clients in Toronto. Use your problem-solving skills and technical expertise to deliver outstanding support.
In this role, you'll be responsible for managing support tickets for clients on the Emburse Professional platform during the 11:00 AM to 7:00 PM shift. You'll engage with about 12-20 tickets daily, integrating quick solutions and analytical troubleshooting. Your effective communication and adaptability to technology will make you essential to our mission.
Key Responsibilities:
• Respond to client support inquiries efficiently
• Resolve 12–20 tickets daily, balancing speed and detail
• Escalate complex queries to the Tier 2 support team




• Use modern tech and AI tools for ticket resolutions
• Participate in comprehensive training to enhance skills
Requirements:
• Quick learning capability for technical concepts
• Strong troubleshooting instincts
• Excellent verbal and written communication
• Flexibility to adapt to recent technologies
• Ability to work locally in Toronto
Contribute to Emburse's mission with your tech skills and a client-centric approach in a collaborative environment.
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📌 Customer Support Specialist for SMB Clients (Toronto)
🏢 Emburse
📍 Toronto