Become a key player at WTW as a Customer Service Representative, specializing in benefits consulting and exceptional client servicing. Focus on delivering effective resolutions and building trust with clients.
In this customer-focused role, you'll utilize your experience to handle inquiries and efficiently resolve issues related to pension plans. Your strong mathematical skills and ability to multitask will enhance your effectiveness in a supportive team environment. You'll participate in ongoing training and contribute towards achieving high standards of service delivery.
Key Responsibilities:
• Professionally respond to client inquiries via phone and email
• Analyze participant questions and provide explicit answers
• Keep detailed notes of all customer interactions




• Collaborate closely with team members for seamless service
• Strive for first call resolution and eliminate service barriers
Requirements:
• 3+ years in a customer service role
• Strong English communication skills; proficiency in French is preferred
• Knowledge of defined benefit pension plans
• Proficient in Microsoft Windows and Office Suite
• Detail-oriented and effective in following directions
Excel in a role where your customer service skills will shine at WTW, impacting client relationships positively.
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📌 Customer Service Expert in Benefits Consulting (Toronto)
🏢 WTW
📍 Toronto