Join Achev as a Help Desk Agent in Mississauga, Ontario, and play a crucial role in supporting assessors on the CLBPA platform. Your solution-oriented skills will help users navigate our services effectively.
In this customer-focused role, you'll assist users and assessors by addressing their inquiries and technical issues promptly. With a minimum of two years in customer service, your experience will enable you to troubleshoot problems and utilize valuable judgment. This position requires effective communication and multitasking skills while adhering to established support protocols.
Key Responsibilities:
• Provide front line assistance on the CLBPA Help Desk
• Manage daily correspondence via email with users




• Respond to inquiries within one business day
• Collaborate with the IT team for technical issues
• Maintain and update the help desk log
Requirements:
• Minimum Grade 12 education; post-secondary preferred
• Two years of customer service experience
• Fluent in oral and written English
• Familiar with help desk functions
• Proficiency in MS Office and video conferencing
Become an integral part of Achev’s team, ensuring effective support for users in the Greater Toronto Area.
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📌 Help Desk Agent at Achev, Mississauga
🏢 Achev
📍 Mississauga