Join Ingram Micro as a Senior Manager to lead AI-Enabled Platform Support. Transform vendor experiences and operational processes within the Xvantage ecosystem. This key role at Ingram Micro is focused on evolving support methodologies for Xvantage.

You will be instrumental in shifting from traditional reactive support to an AI-driven, self-service model. Collaborating with product and engineering teams, your mission is to enhance platform reliability and operational effectiveness while managing vendor relationships effectively. Key Responsibilities:
Transform reactive support into AI-driven proactive services
Collaborate with product and engineering for platform improvements
Develop and implement KCS operating model
Enhance vendor onboarding and operational readiness
Oversee API integrations and catalog management

Requirements:
Bachelor’s degree in Computer Science or similar
10+ years in digital platform support experience
5–7+ years managing teams across regions
Expertise with APIs, XML, and integration frameworks
Successful history of support process transformation

Lead support innovation at Ingram Micro, enhancing vendor and partner integration experiences.

📌 Senior Manager For Digital Platform Support Mississauga
🏢 Ingram Micro
📍 Mississauga